About Us

As part of the Pacific Northwest’s oldest computer retail stores, Connecting Point’s Service Department brings over 30 years experience to your service, support, and maintenance issues. Vendor trained and certified technicians, each with at least CompTIA A+ certification, diagnose and repair computers, printers and other peripherals. Connecting Point’s Service Department also offers extended warranties, onsite evaluations, preventive and periodic maintenance services, wireless network installations, and much more, all aimed at protecting your investment and avoiding unforeseen expenses. We also carry a large assortment of upgrade parts, including hard drives, memory, video, network, and sound cards, keyboards, mice and monitors. Components not stocked can be special ordered, and are usually received within a couple of days. We also stock a huge assortment of inkjet and laser toner cartridges for printers and multifunctions from HP, Canon, Epson, and others. Finally, we will pick up repairs and then deliver them back to you at no additional charge (within your greater metro area).



As part of the Pacific Northwest’s oldest computer retail stores, Connecting Point’s Service Department brings over 30 years experience to your service, support, and maintenance issues. Vendor trained and certified technicians, each with at least CompTIA A+ certification, diagnose and repair computers, printers and other peripherals. Connecting Point’s Service Department also offers extended warranties, onsite evaluations, preventive and periodic maintenance services, wireless network installations, and much more, all aimed at protecting your investment and avoiding unforeseen expenses. We also carry a large assortment of upgrade parts, including hard drives, memory, video, network, and sound cards, keyboards, mice and monitors. Components not stocked can be special ordered, and are usually received within a couple of days. We also stock a huge assortment of inkjet and laser toner cartridges for printers and multifunctions from HP, Canon, Epson, and others. Finally, we will pick up repairs and then deliver them back to you at no additional charge (within your greater metro area).	Minimum Charge $45 A verbal estimate will be given for out-of-warranty repairs, based on a trained technician's diagnosis. No repair will take place without customer approval. This minimum charge is applicable even if our technicians find no problem with the equipment. Hourly Rate $85/Hr Covers “In Store” (carry-in) repairs only. On-Site Repair $125 for the first hour; $85/hour thereafter. One hour minimum. Service calls outside the immediate metropolitan area also include a mileage allowance (30 cents/mile, plus $20/hour travel time). Expedited (“Rush Service”) Repairs $125 for the first hour; $85/hour thereafter. One hour minimum. Same day service. Estimate is provided on the same day it is requested.Expedited on-site repairs are billed at $150 per hour for the first hour, $85 per hour thereafter. Data Preservation & Recovery $170 We charge a flat fee of $170 for recovering data files from a customer’s ’crashed’ hard drive. Application software should be reinstalled from the original disks by the customer. Whenever possible, customers are urged to back up their files before leaving their equipment. Warranty Repairs Customer must provide proof-of-purchase for warranty repairs. Manufacturers’ warranties generally cover parts, plus the labor to replace those parts. Upgrade/Installation Flat Rates Memory Installation / Configuration / Lifetime Warranty $25 Hard Drive (data transfer not included) $85 Modems (internal or external) $45 CPU (processor) Upgrades $85 Software Installations & Troubleshooting $85/hour Network Interface Card (wired or wireless) $45 System Evaluation / Performance Tune-Up $65 Data Transfer* (into single folder) $170 Data Transfer* with new computer purchase $85 *DATA MIGRATION SERVICES available for $85/hour

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