If you are dissatisfied with a product, in most cases you may return it within seven (7) days of purchase for a full credit, replacement or refund. Products must be complete, in like-new condition, with all packaging, accessories and the original sales receipt (no marked manuals or registration cards). There is a charge for missing or damaged items, so please be sure to keep all boxes, manuals, and packaging materials in pristine condition. Installation, removal, and delivery charges are non-refundable.

EXCEPTIONS...

Printers
Printer and multifunction returns are subject to a replacement charge for consumables (ribbons, ink cartridges, printhead assemblies, or toner cartridges), if these items have been opened.

Notebooks, Handheld Computers, Digital Cameras, Digital Video Camcorders, and All Apple Computers
To keep our prices low for everyone, we charge a 15% restocking fee for returns of notebooks, handheld computers, digital cameras, digital video camcorders, and all Apple computer systems.

Software
We will gladly refund the full purchase price on any unopened software within the seven day return period. Due to software licensing and vendor policy, we cannot accept returns of opened software. Prior to opening a software package, please read the box carefully for system requirements, version numbers, program capabilities and limitations, etc. You are responsible for determining whether this product will meet your needs, and whether it will work properly on your particular system. If there are any doubts, please contact us before opening the package.

Connecting Point will replace defective media within seven days for the same title. After seven days, we will help work with you and the publisher to exchange defective media and/or acquire an upgrade. Replacements and upgrades are not always free. Charges are determined by the software publisher.

Special Orders
Specially-ordered, non-stocking items are not returnable. We will work with you and the manufacturer to repair or replace defective (D.O.A.) products.

Other
Refunds or credits are not available on internal components (such as memory, modems, microprocessors, etc.), opened consumables (ink cartridges, toner cartridges, etc.) and close-out or clearance items.

Receiving Your Refund
If you choose to receive a refund, and you paid by cash or check, your refund will be in the form of a company check. If you paid with a credit card, your refund will be credited to that same card. Refunds for purchases originally paid for by check will be mailed two business days after the merchandise is returned and the original check clears the bank. For other payment types, refunds are mailed two business days after merchandise is returned.